Last updated: August 30, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This may include:

• Personal Information: Name, email address, and other contact details
• Account Information: Username, password, and profile information
• Usage Data: Information about how you use our platform and services
• Knowledge Assets: Data and content you upload or create using our platform

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Develop new features and functionality
• Analyze usage patterns to improve user experience

3. AI and Machine Learning

AKAP uses advanced AI and machine learning technologies to provide intelligent knowledge management services. This includes:

• Content Analysis: Our AI agents analyze your knowledge assets to provide classifications and recommendations
• Pattern Recognition: We use machine learning to identify patterns in knowledge usage and management
• Automated Processing: AI systems process and organize your content to enhance discoverability
• Personalization: We use AI to personalize your experience and improve service relevance

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this Privacy Policy:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: Information may be transferred as part of a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Monitoring and logging of system activities

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request access to your personal information
• Correction: You can request correction of inaccurate information
• Deletion: You can request deletion of your personal information
• Portability: You can request a copy of your data in a portable format
• Opt-out: You can opt out of certain communications and data processing activities

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and use personal information about you. This includes:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information during such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@akap.com
• Address: AKAP Privacy Team