Contact AKAP
Get in touch with our team
Last updated: August 30, 2025
Email Support
General Inquiries:
andrew.gu@ispaceinstitute.com
Technical Support:
andrew.gu@ispaceinstitute.com
Business Inquiries:
ihrig@ispaceinstitute.com
Phone Support
Primary:
+1 (617) 792-1105
Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Weekend: Emergency support only
Send us a Message
Additional Information
Response Times
- General Inquiries: Within 24 hours
- Technical Support: Within 4 hours
- Emergency Issues: Within 1 hour
Our Team
Our dedicated support team consists of AI specialists, knowledge management experts, and technical engineers ready to help you maximize your AKAP experience.
Global Support
While our primary support hours are EST, we provide emergency support for critical issues 24/7 through our global support network.
Privacy & Security
All communications are encrypted and handled according to our Privacy Policy. Your data security is our top priority.