Portfolio Overview
Name:
Customer Excellence Portfolio
Total Assets:
8
Created:
Sep 02, 2025
Last Updated:
Sep 02, 2025
Quick Stats
- Strategic Assets: 3
- Explicit Knowledge: 3
Knowledge Distribution
Strategic Priority vs Vulnerability
By Quadrant
| Quadrant | Count |
|---|---|
| Explicit-Widespread | 5 |
| Explicit-Proprietary | 0 |
| Tacit-Widespread | 3 |
| Tacit-Proprietary | 0 |
Portfolio Assets
| ID | Name | Category | Structure | Strategic Value | Actions |
|---|---|---|---|---|---|
| KA0E8988DA |
Professional Services Methodology Optimized
Optimized proven framework for delivering consulting and implementation services |
Service delivery methods | SEMI_EXPLICIT | HIGH_VALUE | |
| KAD4165320 |
Customer Support Escalation Process Pro
Systematic approach to resolving complex customer issues efficiently |
Service delivery methods | HIGHLY_EXPLICIT | SUPPORTING | |
| KA31905826 |
Professional Services Methodology Advanced
Advanced proven framework for delivering consulting and implementation services |
Service delivery methods | SEMI_EXPLICIT | HIGH_VALUE | |
| KA591B1088 |
SLA Management System Enterprise
Enterprise-grade comprehensive approach to defining, monitoring, and maintaining service levels |
Service delivery methods | HIGHLY_EXPLICIT | HIGH_VALUE | |
| KA506AAB68 |
Product Usage Patterns Advanced
Advanced analysis of how different customer segments use product features |
Customer insights and feedback | HIGHLY_EXPLICIT | HIGH_VALUE | |
| KAABF91DE2 |
Product Usage Patterns Optimized
Advanced analysis of how different customer segments use product features |
Customer insights and feedback | SEMI_TACIT | MISSION_CRITICAL | |
| KADA8F15EF |
User Behavior Analytics Enhanced
Enterprise-grade deep insights into how customers interact with products and … |
Customer insights and feedback | SEMI_TACIT | MISSION_CRITICAL | |
| KA34080BA0 |
Customer Journey Mapping Enterprise
Enterprise-grade comprehensive understanding of customer touchpoints and experiences |
Customer insights and feedback | SEMI_TACIT | MISSION_CRITICAL |